COUNSELING Frequently Asked Questions

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Counseling is an interactive experience where you and your clinician work together during your sessions to  discuss topics of your interest or topics you would like to work on. Topics can range from depression and sadness, to life changes such as divorce and grief. You will be able to discover your goals and your passions and use them to help you create a path to the life you want. Each session is held virtually, unless otherwise arranged, one on one with your clinician. 

Mental health counseling involves diagnosing a person with a mental health condition or related disorder. The client and clinician will work collaboratively on a treatment plan derived during the sessions to work on goals. Counseling is recognized as a service provided by a formally educated or licensed clinician who have received psychological training to handle mental health diagnoses.

Life coaching does not require a coach to be formally educated or receive psychological training. Life coaching is also a collaborative process, however, clients and their coach will work on specific goals for personal growth. Barriers such as trauma cannot be addressed in Life Coaching sessions as this would require a mental health diagnosis and educated clinician to handle. Life Coaching is an elective service that cannot be paid with insurance, only private pay. 

YES....but 

What happens in our sessions stays in our sessions, unless you pose a threat to yourself or others. IJ clinicians all have a mental health background and adhere to ethical standards imposed by the NASW (National Association of Social Workers) as well as ACA (American Counseling Association). 

We take our clients' privacy very serious and take every precaution possible to ensure our clients feel secure and protected. 

• Unless you are a danger to yourself or others, all sessions are confidential between client and coach. Guidelines for release of information to other parties will be followed in accordance by NASW, ACA, The Health Insurance Portability and Accountability Act (HIPAA), and the State of Florida Statutes. 

We will never knowingly share or sell your information or details of any sessions to third parties. 

Every client must sign a Release of Information prior to IJ releasing any information provided during sessions. After a release of information is obtained, IJ staff will ensure that information is released in the best interest of the client only. 

The goal of the phone consultation is to give you guidance and answers prior to your scheduled session. 

During the phone call, we will get the introductions out of the way to allow more time in your online session to be dedicated to discussing your goals. We will briefly discuss what type of service we will help you with during the phone call. This will give us an idea of the homework materials we will go over with you during our session. You’ll receive an e-mail with all the required paperwork to be completed within 48 hours. (HIPAA compliant).  

During your session, you are free to talk about any goal, struggle, project, or topic you wish to talk about. Your coach will work with you to achieve the balance and happiness you are seeking. As a client you will be expected to complete your homework in order to discuss during your next session. 

There is no one-size-fits-all. The clinician will work with you to establish a treatment plan to ensure successful completion of all goals. Some occasions may require goals to be reviewed and altered, therefore, honest communication during sessions is pivotal to success of treatment. Clinicians will explore all barriers reported during sessions in order to obtain complete success and satisfaction with all clients.

We accept all major credit and debit cards on our website payment platform. We do not accept medical or health insurance as payment. 

Fees and rates are discussed in our introductory telephone call. Possibility of lower fees and sliding scale fees will be discussed depending upon individual needs and circumstances. 

No worries. We will work with you to connect to your session whether it's by other virtual platforms, telephone call, or even in person. We want make sure we are available to you via all platforms. Please communicate with us so we can schedule a better format for the session.

Clinician will wait for clients to show up to their scheduled session up to 15 minutes. If client does not notify clinician within those 15 minutes that they will not appear at their session, then the clinician will mark client as a No-Show. Client is then responsible to rebook and will be charged a No-Show fee to saved credit card on file. 

Sure, but if you're 18 or older, we'll need to get: their written authorization to charge their credit card; and their signed acknowledgement of understanding that they will not have written or verbal access to any of the content of your sessions without your written consent.  

 We accept all major insurance plans, and most of our practitioners are in-network providers. If your plan offers in-network coverage, your services may be billed directly to your insurance. Depending on your plan, you may be responsible for a copay, coinsurance, or deductible. Services may be covered in full or in part by your health insurance or employee benefit plan.

Please check your coverage carefully by asking the following questions:

• Do I have mental health benefits?
• What is my mental health deductible and has it been met?
• How many sessions per calendar year does my plan cover?
• How much does my plan cover for an out-of-network provider?
• What is the coverage amount per therapy session?
• Is approval required from my primary care physician?

Please be aware of the risks and benefits going through your health care coverage for therapy services. Clinicians who accept your insurance coverage are required to give you a diagnosis code when they bill your insurance company. Depending on your situation, your privacy is less protected when going through your health care coverage. Please ask us about this when you call our office.

Clients are expected to adhere to session scheduled with IJ clinician. Failure to cancel or reschedule session within 24 hours of set appointment, will incur a No Show fee charged to credit card saved on file. 

Cancellation/Reschedule sessions should be reported via written communication by email in a timely manner. 

We do understand that sometimes emergencies happen, we ask that you keep an open communication with your clinician and staff about any inconveniences that may arise in order to handle properly.

IJ Rewards apply to Life Coaching services and can be redeemed for Life Coaching sessions only. 

On our Shop page, scroll down to All Products. 

1. Select the session
2. Buy Now
3. Follow the prompts by entering your information.
4. Enter your coupon code on the right box. Price will be adjusted.
5. Once successfully booked, you will receive an email with confirmation of purchase.
6. IJ Staff will continue you to schedule your session.

Call us so we can further assist you.